Kite Prompterby nClear support@nclear.pro

Kite Prompter

Refund Policy

Version 1.0Effective: 22 September 2026

This policy applies to Kite Prompter PRO subscriptions purchased through Paddle. The product-specific offer page and saveable order confirmation identify the affected product, edition, price and licence entitlement.

1. Who processes refunds

Paddle is the authorised reseller and Merchant of Record for purchases made through Paddle. Paddle processes the payment, receipt, transaction support and any refund.

A buyer may submit a refund or withdrawal request through the transaction-management or support link in the Paddle receipt, at https://paddle.net, or to billing@nclear.pro. If nClear receives the request, nClear acknowledges it and coordinates the product facts with Paddle; nClear does not send a Paddle transaction refund directly to the buyer.

2. General position

Except where applicable law requires a remedy or Paddle approves one under its policy, Kite Prompter PRO subscription payments, including renewal payments, are non-refundable and non-exchangeable. nClear provides no separate voluntary money-back guarantee and no voluntary pro-rata refund for an unused part of a monthly or annual billing period. Cancellation, non-use or a change of mind does not by itself create a right to a refund.

This does not limit rights relating to statutory withdrawal where applicable, non-delivery, a material defect, lack of conformity, or a product materially not as described. Paddle may also grant a discretionary refund under its current policy.

Where a free edition or playback trial is offered, its availability, use or non-use does not remove a mandatory right and does not by itself prove compatibility of every paid feature.

3. Immediate service access and withdrawal

Before the buyer proceeds to Paddle Checkout, the buyer is asked to request immediate access to the subscription service and expressly consent to performance beginning before any applicable withdrawal period expires.

Starting access to an ongoing subscription service does not by itself mean that the buyer loses a statutory withdrawal right. Any withdrawal right, exception or lawful proportionate charge for service already supplied is determined by applicable law and Paddle’s Buyer Terms and Refund Policy. Where the legal requirements for an exception are not satisfied, the applicable statutory right remains available.

Subscriptions renew automatically unless cancelled. The buyer can cancel future renewals through the transaction-management link in the Paddle receipt or Paddle buyer support, or contact billing@nclear.pro for assistance. Cancellation normally takes effect at the end of the current paid period and does not by itself refund that period. Mandatory withdrawal and refund rights, including any rights applying to a renewal, remain unaffected.

4. Technical or delivery problems

Contact support@nclear.pro promptly if:

  • the paid account access was not delivered after a completed payment;
  • paid access does not work in an environment expressly supported by the applicable product offer;
  • a persistent material defect prevents access to an advertised benefit;
  • the delivered product is materially not as described;
  • there appears to be a duplicate or unauthorised transaction.

nClear may resend access, correct an entitlement, assist with account access, provide a fix or workaround, or provide technical facts to Paddle. Troubleshooting does not waive a mandatory right or prevent the buyer from contacting Paddle.

5. Access after a refund or dispute

Once Paddle confirms a full refund of the payment supporting the current subscription period, the affected PRO entitlement ends immediately and nClear cancels the affected subscription with immediate effect to stop future renewal charges, subject to mandatory law. The buyer must stop using those paid features; access does not continue until the original paid-through date. If Paddle confirms a partial refund as part of an explicit decision to terminate the subscription early, the affected PRO access and future renewals end when that termination takes effect.

A refund request alone, or a pending, rejected, tax-only, duplicate-payment correction, unrelated or ambiguous adjustment, does not automatically end PRO access. A partial refund that compensates the buyer without terminating the subscription does not by itself end access. nClear reviews the confirmed outcome, reason, affected payment and period. A refund of an earlier period does not by itself remove access from a separate valid paid period. These corrections do not override a separate confirmed decision terminating the affected subscription.

If Paddle reports a payment dispute or chargeback warning, nClear may temporarily suspend paid access for the affected entitlement while the matter is reviewed, without treating the subscription as permanently terminated merely because a dispute is pending. A final lost chargeback may keep the affected access suspended; if the outcome terminates the current subscription, future renewal charges are stopped. If the dispute or warning is reversed, cancelled or won, nClear restores any remaining valid paid access after checking that no separate full refund, fraud, leaked-credential or licence-abuse block remains. This does not limit the buyer’s lawful right to dispute a payment.

Free-mode access remains subject to its limits; cancellation, refund or a payment dispute does not by itself delete the user’s scripts or saved settings.

A local cache may remain on a device that has not reconnected. This does not preserve the contractual right to use refunded or validly terminated paid features.

nClear may use the transaction, delivery, account-access and support records described in the Privacy Policy to investigate a request and explain the product facts to Paddle or another competent recipient.

6. Contacts

Paddle’s Buyer Terms and Refund Policy control Paddle’s transaction and refund process. Mandatory law prevails where it grants greater protection.